Credit Cards: Visa, Master Card, American Express, Discover, and all Government Credit Cards via Secure Verisign processing. Of all of the payment methods, this is the fastest, and most secure. Fax Order In - If you prefer, choose "fax order in" from the payment methods window. Print out the form, and fill in the credit card information. Fax it to the number printed on the form or you may call it in to our toll free number (888)568-1230. Please note that you will need to go completely through the transaction until you receive an invoice which has an Order Number. Purchase Order - This payment method is only for businesses and individuals who have already established a credit account with Atcom (except US Government and most public educational facilities which do not require a credit application). Please read these Instructions on placing a Purchase Order / Credit Application. Please note that our minimum opening order for new accounts is $250.00 and the minimum for subsequent orders is $100.00. Orders that do not meet these minimums should be on credit card. It is extremely important that any customer (government or Private Industry) should follow our Purchase Order Instructions. Using this method may in some cases delay your order by 1 day or more. NOTE: Due to high sales volumes, we do not accept orders by telephone. Credit Card Billing Note: This website is known as LANshack.com, Atcomservices.com, and Cabling and Connectivity Superstore. All credit card billing will be processed through credit card merchant: Atcom Incorporated and/or LANshack.com .
Atcom Services Inc. (DBA LANshack.com) is located in the State of New Jersey, therefore we are responsible to collect Sales and Use Tax in the State of New Jersey. All orders shipped to State of New Jersey will be charged Sales Tax. Due to the fact that we are strictly located in New Jersey and have no offices and/or branches in any other states, we do not collect any Sales and Use Taxes in any other states. All purchasers who order goods from out of state and do not get charged sales Tax, are required by law to remit the Sales and Use Tax to their State directly. If this is the case, please contact your local State’s Tax Office and get the required forms and/ or information on remitting Sales and Use taxes and remit the tax to your State directly.
If you wish to cancel, or change all or part of an order, we suggest that you call 1-888-568-1230, immediately to speak to a customer service agent. Once the order has left our warehouse, cancellations, or changes will be subject to a 20% re-stocking fee, plus shipping charges. Custom Made Products: Once production has begun, the order cannot be canceled - No exceptions.
Certain products (custom cables for example) may have a product minimum (10 piece minimum) described in the product information. Due to current software limitations, you will be able to put less than the minimum amount, of the product into the shopping cart. Orders that do not meet minimum requirements, will be rejected. This may case delays for other items in the order. If you would like to purchase less than the minimum, of any product please email a customer service agent for a price quote.
Category-5 Jacks and Patch Panels - 15 Year Warranty Cable Assemblies (except custom) - 5 Year Warranty Custom Cable Assemblies - 90 Day Warrantee All other products - 90 Day Warranty (except where otherwise noted) In cases where the product is also has a warranty by it's manufacturer, the Manufacturer's Warranty will take precedence. Typically, customers will be directed to deal directly with the Manufacturer on issues dealing with warranties and technical support. The following will apply to all warrantees: This warranty does not extend to products which have been subjected to neglect, accident, improper use or improper installation. This warranty does not cover damages from lightning, or electrical forces that exceed the standard range of operation. It is the responsibility of the customer to inspect all merchandise for any physical abnormalities, or obvious damage, and report it to us within 1 day of receipt of the merchandise. This warranty is in lieu of any other warranties, expressed or implied, including but not limited to the merchantability or fitness for a particular purpose and of any other obligation or liability on the part of Atcom Inc. This warrantee covers defects in materials and /or workmanship only, and agree to remedy such defect at no charge provided the defective product is returned transportation pre-paid, to us. At our sole discretion, we will either repair, or replace the product, or refund the original purchase price. The warranty period begins on the date of delivery of the product(s). Before returning any product, the customer must first obtain an RMA number, and shipping instructions, from a customer service agent. Please see "(4) Authorized Returns" for more details regarding returning defective merchandise.
In making a purchase, the customer agrees to all conditions of this document, and to hold harmless, Atcom Inc., and/or any of it's assigns, and/or any manufacturer which it represents, from damages arising from , use of, or failure of any product which it sells. This would include, but not be limited to personal injury, loss of data, equipment or network down time, loss of productivity, etc. Atcom Inc., does not make any representations or warrantees (implied or otherwise) regarding the accuracy or completeness of information or product description(s), in either the written or spoken form, and shall in no event be liable for any loss of profit, or any other damage, including but not limited to special, incidental, or coincidental damage. In addition, the customer agrees to hold harmless, Atcom Inc., and/or any of it's assigns, and/or any manufacturer which it represents, from damages arising from untimely or erroneous delivery of ordered products.
All information, articles, graphics, and/or any other components contained on this website are the copyrights of Atcom Inc. (except for other Corporate or Individual Trademarks and Logos, as indicated in item 10 below) In no case may they be copied or reproduced, in any form, without prior written permission from Atcom Inc.
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