How to Order

Ordering Methods (US Domestic)

Credit Cards: Visa, Master Card, American Express, Discover, and all Government Credit Cards via Secure Verisign processing. Of all of the payment methods, this is the fastest, and most secure.

Fax Order In - If you prefer, choose "fax order in" from the payment methods window. Print out the form, and fill in the credit card information. Fax it to the number printed on the form. Please note that you will need to go completely through the transaction until you receive an invoice which has an Order Number. Using this method may in some cases delay your order by 1 day.

Purchase Order - This payment method is only for businesses and individuals who have already established a credit account with Atcom (except US Government and most public educational facilities which do not requite a credit application). Please read these Instructions on placing a Purchase Order / Credit Application. Please note that our minimum opening order for new accounts is $250.00 and the minimum for subsequent orders is $100.00. Orders that do not meet these minimums should be on credit card. It is extremely important that any customer (government or Private Industry) should follow our Purchase Order Instructions. Using this method may in some cases delay your order by 1 day or more.

NOTE: Due to high sales volumes, we do not accept orders by telephone.

Credit Card Billing Note: This website is known as LANshack.com, Atcomservices.com, and Cabling and Connectivity Superstore. All credit card billing will be processed through credit card merchant: Atcom Incorporated and/or LANshack.com .


 

Order Fulfillment

• Lead Times - In-stock orders will usually be shipped the same day (not guaranteed), if the order is placed by 2 PM, EST. In some cases, we may even be able to get orders out as late as 5PM, EST. Out-of-stock, or custom items may require a lead time between 2 to 45 days. Please ask your sales representative.
• All urgent orders MUST be confirmed by telephone or email, as to the availability of the item(s). Atcom Inc. will not be held liable for damages caused by un-timely delivery of ordered items for any reason, within or outside of our control. For all urgent orders, the customer assumes all of the risk, regarding timely delivery of the product(s).
• Damages for un-timely delivery of the product(s) will be limited to the remedies and/or warrantees offered by the carrier (United Parcel Service, or other).
• Please note that our merchandise may ship from various different warehouses in the USA. Some orders may come from two, or more shipping locations. Each package will usually be marked with the order number (or your purchase number), on the label to identify the shipment. If you have not received your entire "ground" order within 5 working days, please inform us and we will track the package(s) for you.
• Atcom Inc., reserves the right, at it's sole discretion, to reject any order, any time, and for any reason.
• Click Here to Read About Order Status

How to request a Tracking Number or Order Status

Send an email to [email protected]. On the subject line write "Status or Tracking requested for Order (write in order number)". If you have received part of the order please let us know which items you are still waiting for in the body of the email.

Please note that tracking numbers are usually not available until at least the day following placing of the order


IMPORTANT: The information about the shipment status can be found in the "Shipping Info" field. The following are examples and explanations of things that can be indicated in the "Shipping Info" field:

- Ships June 1: This would indicate that your items are believed to be in stock or otherwise available for shipping on the date shown.

- Ships on or about June 1: "Ships on or about" would normally be written for either custom or out of stock items and based on the availability information available to us at the time of processing the order. The date indicated is usually fairly accurate. 

- Need Feedback: This will normally be followed by "check email" or "check voice mail". Reasons why we may need feedback can include: 
  1) No address match for the credit card, 
  2) Questions about the shipping address, 
  3) For out of stock items, we may offer possible substitutions, etc. 


Other Important Points About Shipping and Order Fulfillment

- Many orders ship in multiple shipments as they may come from different warehouse locations. If you received a package and all of the items are not contained therein; Please check the Packing Slip. The Packing Slip will have the fields "Qty. this Shipment" and "Qty. other Shipment". These fields will indicate which items are in that particular shipment and are contained in other shipments. 

- It is not unusual for one box to arrive the day after the order, and the remainder of the order to arrive several days later. Reasons can include: 1) One box coming from the East Coast and one from the West Coast, 2) Stock items arriving before Custom made or backordered items, etc.

- If you received an email from UPS or other carrier indicating a tracking number, it is entirely possible that there could be other shipments that you are to receive for the order that have tracking numbers which were not sent to you. The reason for this is because our main location will send tracking numbers but our alternate ship points do not so please be patient. 

- Most orders placed before 2 PM (Eastern Standard Time) Mon - Fri, are processed the same day except for custom made items. If your order is urgent, we suggest that you call us at 888-568-1230 before or immediately after placing your order. We may sometimes make exceptions to the 2 PM rule for very urgent orders. 


A Note About Shipping Methods

Choosing any expedited shipping method will not guaranty that your order will ship the same day. If you choose Next Day shipping, that means that you will receive the order on the day after it is shipped. Please note that we do not make any profit from shipping charges and offer expedited shipping methods as a convenience to our customers. Choosing "Priority Mail" will usually delay shipping of your order for 24 hours. 

Please do not choose Priority Mail unless you are a Military customer with an APO/FPO address or are shipping to Hawaii or Alaska or a rural area that is not properly or efficiently served by UPS.