Billing and Shipping FAQ

Shipping:

Where do we ship to?

Most of our products are shipped within the United States, but we can ship to anywhere globally. We offer various shipping options to meet your needs.

Why hasn't my order shipped?

The most common reason for an order not shipping within 24 business hours is that a custom product was ordered, requiring manufacturing time. You'll receive an estimated ship date via email once it's scheduled with production, usually within 24 business hours. If you haven't ordered a custom product and your order hasn't shipped, it could be due to:

• Placing the order after our 2:00 PM EST cutoff time.
• Needing an extra day for shipment preparation due to a high quantity or larger than usual item.
• Running out of stock of a particular item length or color. We typically notify you within 24 hours in such cases.

If none of the above applies, please reference your order number and contact us via email at [email protected] or call us at 888-568-1230.

Tax and Non-profits:

How are taxes calculated in my quote?

Taxes are calculated based on your location. You can upload your tax-exempt form to your account, and once approved, we'll manually remove taxes from your quote and mark your account as tax-exempt. For more details, visit this page.How do you handle non-profits?

Non-profit organizations fall into our government buyers group tier and receive an 8% discount on orders. To assign your account to this group, email us at [email protected], referencing your account ID or email. Please include your organization’s name and any other forms indicating your non-profit status.

What State's Collect Tax?

You can view all of the states that collect tax on this page.  They are as follows:

• Washington
• California
• Nevada
• Arizona
• New Mexico
• Texas
• Colorado
• Kansas
• Oklahoma
• North Dakota
• Minnesota
• Wisconsin
• Michigan
• Illinois
• Missouri
• Louisiana
• Indiana
• Ohio
• Kentucky
• Tennessee
• Alabama
• Georgia
• Florida
• North Carolina
• South Carolina
• Virginia
• Pennsylvania
• New Jersey
• Massachusetts
• Maryland

Order Tracking:

How can I check on my order?

Log into your account to check your order's status. You'll find your estimated ship date or tracking number. Alternatively, email us at [email protected] or call us at 888-568-1230, referencing your order number.

How can I view my tracking number?

Log into your account to view your tracking number. Alternatively, email us at [email protected] or call us at 888-568-1230. If you provided a valid email address, your tracking number will be automatically emailed to you. Check your spam folder if you don't see it in your inbox.

Order Management:

How do I find my previous order?

Log into your account to view all previous orders. Alternatively, email us at [email protected] or call us at 888-568-1230, referencing your order number.

How do I pay invoices?

Log into your account to pay invoices. Alternatively, call us at 888-568-1230 or email us at [email protected]. For net 30 payments, follow the instructions provided on the invoice.

Refunds, Returns, and Missing Items:

I need to return an item. How can I do that?

Email us at [email protected] or call us at 888-568-1230, referencing your order number, to initiate a return or exchange.

My product is missing parts. What should I do?

Email us at [email protected] or call us at 888-568-1230 with your order number, and we'll assist you promptly.

We ordered too many cables. Can we return them?

Yes, as long as they are not custom cables. Reference your order number and contact us at [email protected] or call us at 888-568-1230.